Open letter to Bandridge, about their product support.

To whom it concerns,

I was genuinely surprised to read in an email from yourselves that you consider “product CPL4201 is already to old to support Windows 7”. This falls far short of the high standards of workmanship and quality I would expect from a world leader such as yourselves.

I bought this USB to serial adapter cable about five years ago. Prima Facie five years ago nobody would have known that Microsoft were going to launch Windows Vista and subsequently Windows 7. As these versions of Microsoft’s very popular operating system were advertised to the general public, developers like yourselves would have had advance notification and technical details long before the general public knew anything about it.

A moment’s casual research on ebay reveals there are innumerable USB to serial cables available, many of which advertise full compatibility with Windows 7. So there’s no real technical prohibition to prevent you from cobbling together a driver for a single Integrated Circuit which does all the heavy lifting for you.

I now feel I have no choice in the following actions:
* I will never again buy any product with your name on it.
* I will not recommend to any-one else they purchase any product with your name on it.

You have sullied your reputation by refusing to make a reasonable effort to prevent your products becoming obsolete in a very competitive marketplace. I also believe that a significant number of these devices will finish their lives prematurely in land-fill, thus contributing to the larger electronic waste problem.


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